The Heart Foundation online shop has a range of merchandise you or your group members may be interested in - t-shirts, polo shirts, hoodies and much more! Visit the shop today!
Want your own group polo shirts, t-shirts or singlets?
Simply choose the style of shirt you want, complete the attached form and email your form to our supplier – firstname.lastname@example.org. Cat will come back to you with a proof and quote for sign off, before printing your shirts. For more information, refer to the Frequently Asked Questions below.
Frequently Asked Questions (Walking Group custom shirts – Group name)
Q. How will I know if the style I choose is available in my size and if my ‘normal’ size will fit me?
The order form for each style clearly provides a size chart. This size chart is specific to this style of shirt only. It gives both chest (half chest) and shoulder to hem measurements. This size chart and these measurements should be used to determine your required size for ordering this style of shirt.
Q. Are you able to supply us with samples to try on, so that we can better determine our required size/s?
No. Samples will only be supplied by Topline if they are purchased. The purchase price would include the cost of each shirt, plus freight charges. Should you wish to purchase samples please contact Topline and they will advise total cost of such service.
NB: These samples would not be accepted as returns by Topline or the Heart Foundation.
Q. When measuring myself should I measure the full circumference of my chest?
No, all measurements shown are for half chest. You must measure from mid-underarm to mid-underarm, across the front of the chest (so from side to side).
Q. If I order a cotton tee in my size (size 14) and it is a good fit, can I assume that a polyester tee in my size (size 14) will also be a good fit?
Styles, or types of shirt are often produced by different manufacturers and use differing fabrics. This means you should always refer to the measurements on the size chart for each style or type of shirt you are ordering, to ensure you order the size that best fits.
Q. If I receive my order and it's not a correct fit may I return them and exchange for another size?
No. Custom produced merchandise cannot be returned for an alternate size, as they are produced to order and will have a walking group name (and possibly organisation logo) on them. If any custom ordered merchandise does not fit a walker, the Host Organisation or Walk Organiser would need to retain these shirts and on-sell to new walkers (as and when these walkers wish to purchase a shirt featuring their group name).
NB: Custom printed merchandise will not be accepted as returns by Topline or the Heart Foundation.
Q. If my order is for more than 5 but less than 10, do I still pay $29 each or would the item price fall somewhere between the $29 (5 t-shirts) - $28 (10 t-shirts)?
If your order quantity falls between two quantity break points then the lower quantity per unit price applies. From the example above, if your order was for 7 t-shirts you would pay $29 per item.
Q. Can I order other styles e.g. V-neck tee?
Only those styles of tee represented on the order forms are available for customised production.
Q. Does ‘SP’ length shown on the size chart mean Shoulder to Point?
No, ‘SP’ means shoulder point to hem, refer body length as shown on size chart.
Q. Why do the delivery costs increase if I order in higher quantities?
Delivery costs are calculated on cubic weight and measurement. The more you order the more the weight of your order increases, along with an increase in the size of the parcel/carton in which the order is packed, hence the delivery cost increases.
Q. How will I determine the cost of each item with the inclusion of the delivery cost per person, so walkers can pay in advance?
You will need to review the delivery cost schedule and based on the number of shirts being ordered divide the delivery cost by the number of shirts e.g. if 5 x t-shirts are being ordered the delivery cost is $15/5 = $3 per person.
Q. If I place orders for different styles at the same time, does the delivery cost per quantity apply for each type I'm ordering, or the total number of shirts I order? e.g. If I order 20 red polos at $27 each & 30 contrast polos at $34 each, could I add these together for a total of 50 polos and assume a delivery cost of $40?
Yes, the delivery cost is applicable for the total order qty/s received by Topline on the same day for any one specific Walking Group.
Q. How do I calculate GST? Is 10% added to the total inclusive of delivery cost or excluding delivery cost?
GST is to be added to the total order value inclusive of freight.
e.g. 5 x t-shirts @ $25ea = $125
Delivery cost for 5 x t-shirts = $15
Order total excl GST = $140
GST @ 10% = $14
Order Total incl GST = $154
Q. How long will it take for my order to arrive?
Your order will be processed within 3 weeks from artwork approval.
Q. How do I send my logo to Topline? i.e. what format does it need to be in?
Your logo (if required on the shirts) should be emailed to email@example.com and supplied in either jpg or png format.
Q. Can payment only be made with credit card?
No, payment may be made by credit card or by EFT remittance. If you wish to pay by EFT please contact Topline who will provide their bank account details for payment.
Q. Does it matter what credit card I use?
Topline accepts Mastercard and Visa only.
Q. When I have filled out my order form where do I send it?
All completed order forms should be emailed to firstname.lastname@example.org
Q. Are my Heart Foundation Walking milestone discount vouchers redeemable on custom produced orders placed with Topline?
No, Heart Foundation Walking milestone discount vouchers are not redeemable on orders placed with Topline. These milestone vouchers may only be redeemed on merchandise supplied by the Heart Foundation.
Q. Do orders placed with Topline over the value of $100 qualify for free delivery?
No, orders placed with Topline over the value of $100 do not qualify for free delivery.