FAQ

Why does the registration form request so much information?
The information requested on the registration form is essential to allow us to administer and evaluate the program. If you have any concerns about providing any particular information, please call the Heart Foundation on 1300 36 27 87 (cost of a local call).
Will I be asked to pay or make donations to the Heart Foundation?
This is a free program so everyone can join. Donations are welcome and will help us continue our lifesaving research and health education work, however there is no obligation to donate or participate in fundraising. Information about Heart Foundation fundraising will be included occasionally in the newsletter. If you would like to make a donation, or volunteer to help the Heart Foundation, please telephone 1300 36 27 87 for more information. Your support will make a difference.
Is any research being conducted through Heart Foundation Walking?
We are committed to thoroughly evaluating Heart Foundation Walking. Mail, email, telephone or face-to-face surveys may be conducted from time to time. Participation in research is not compulsory and you have the right to refuse to take part, or withdraw at any point, without penalty. However, we value your views and input and recognise that good evaluation can assist us to deliver a better program.
Can I be in more than one group?
Yes, but please notify us so that we can register and reward you appropriately.
Does the Heart Foundation offer public liability insurance for walkers?
Walkers are not covered by public liability insurance. By registering as a Walker, walkers agree to enter Heart Foundation Walking at their own risk and not to hold the Heart Foundation, government and other agencies or the Local Coordinator’s organisation responsible for any loss, damage, expense or personal injury sustained from participation. Each Walker also agrees that they are aware of and understand the additional risks that dogs may cause, they voluntarily accept those risks and acknowledge that the Heart Foundation is excluding all liability for injuries or damage caused as a result of including dogs in Heart Foundation Walking.
Where can I find the Walker Terms and Conditions?
The current Walker Terms and Conditions can be found at http://heartfoundation.org.au/walking. Look under ‘contact us’
What if I have more questions?
Ask your Walk Organiser, Local Coordinator or telephone the Heart Foundation on 1300 36 27 87. For questions about your own health, please consult your health professional.
I have forgotten my web site log in password
Once you click on the log in button of the web site,  your email and password are requested. If you have forgotten the password please click  ‘forgotten password’ on the screen. An automated password will be emailed to you. Once this automated password is received, cut and paste it. Now go back to the main web site to log in, re-enter your email and now paste the automated password into the password box and press log in! Do not try to type in the automated password characters.  You will now get into your own page. You can now change your password to an easier option. See below. If you do not receive an email with an automated password contact walking@heartfoundation.org.au
How can I change my contact details
Log into your own personal page on the web site. Click on Edit Profile, this becomes visible when you hover over the bottom left of the greyed out head and shoulders box You will now see a page with all your own details on it, including two blank boxes to update a preferred password. When you change anything always make sure you scroll down to the foot of the page an press the save button. You can also email us walking@heartfoundation.org.au with your changes , including your full name and walking group name or phone us on  1300 36 27 87